Refund and Returns Policy

At StairsNosingUK, we are dedicated to ensuring you are completely satisfied with your purchase. If you are not happy with your order, we're here to assist you. Please read our policy below for information on how to return items and request a refund.

Conditions for Returns and Refunds

We accept returns and offer refunds on purchases from our website, provided the following conditions are met:

  1. Return Period

    • You must notify us of any issues (e.g., damaged items) within 24 hours of receiving your order.
    • If you wish to return an item for any other reason, please contact us within 14 days of receiving your order. All returns must be completed within 30 days from the date of delivery.

  2. Condition of the Items

    • Items must be returned in their original, unopened condition. They should be unused and in perfect condition, as they were when you received them.

  3. Return Shipping Costs

    • The cost of return shipping is the responsibility of the buyer, unless the item is faulty or damaged.
    • Please note: We do not refund any postage or shipping costs, except in cases of faulty or damaged items.

  4. Damaged or Faulty Items

    • If your item arrives damaged or is faulty, you must contact us within 24 hours of receiving it.
    • To process your return for a damaged or faulty item, please send clear photographs of the damage to our office email, which can be found in the Contact Information section below.

  5. Special Order Products

    • Items that are custom-made, specially ordered, or altered (e.g., cut to specification or drilled) can only be returned if they are damaged or faulty. In all other cases, these items are non-returnable.

  6. Change of Mind or Incorrect Orders

    • If you’ve changed your mind or ordered the wrong item, the return shipping costs will be at your expense. Postage costs are non-refundable in these cases.

Contact Information

If you have any questions or need further assistance with your return, please contact us using the details below:

Thank you for choosing StairsNosingUK. We appreciate your business and are committed to offering you the best service possible.